Lounge Leader

​Ensures complete guest satisfaction throughout the lounge

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• Reviews the day’s guests arrivals

• Notes special requests/requirements/flight departure details

• Liaise with airline call centers

• Problem solves travel issues for guests, e.g. flight cancellations, disruptions

• Provides personalized lounge orientations to VIP’s

• Connects and gives recognition to all VIP’s and First Class guests to make them feel special

• Engages with warmth and openness with guests – stays fully present

• Monitors service levels throughout the lounge

• Directs the floor housekeeping and F&B stewarding teams as necessary

• Conducts standards checks throughout the lounge

 

 

Inspires lounge Ambassadors & Associates to deliver high level of guest service

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• Leads, coaches, motivates the lounge team

• Delivers lounge pre-service briefings that inspire commitment

• Leads by example, is a strong role model for interpersonal performance standards

• Gives feedback to the lounge team to encourage superior performance

• Rosters staff

• Shares responsibilities with the F&B Director and Head House Keeper in managing all aspects of the Lounge

 

 

Mindset

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• Energetic, good interpersonal skills

• Positive upbeat disposition

• Charming personality

• Shows confidence in interpersonal communication

• Detail orientated

• Well groomed

• Fluency in English language

• Enriching vocabulary

• Practices open, inclusive behavior

 

 

Desired education

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• Bachelor’s degree OR Diploma in hospitality & hotel management, OR travel & tourism management

 

 

Desired work experience

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• 3 years minimum work experience within a luxury hotel or high-end restaurants