Head House Keeper

Ensures a spotless, picture perfect appearance throughout the lounge and public areas

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• Daily floor walks to monitor cleaning standards

• Give attention to general hygiene standards in the lounge

• Conduct safety audits and maintenance reports

• Prepare daily/weekly/monthly/quarterly cleaning schedules and checklists

• Control stock levels and supply costs of housekeeping and guest amenity supplies

• Supervise cleaning and maintenance contracts

• Carry out security checks and maintain logs of any incident

 

 

Inspires the housekeeping team deliver a friendly, attentive service to guests

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• Lead, coach, motivate housekeeping and janitorial teams

• Prepare staff rosters

• Provide day to day direction and support to the housekeeping and janitorial team

• Train and provide health and safety updates to housekeeping and Janitorial staff to deliver a superior cleaning service

• Lead daily housekeeping team briefings

• Lead by example, i.e. is a strong role model for interpersonal performance standards

 

 

Mindset

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• Energetic, good interpersonal skills

• Positive upbeat disposition

• Charming personality

• Shows confidence in interpersonal communication

• Well groomed 

• Professional presentation

• Has a good eye for detail 

• Analytical, organized approach

• Evidence of fluency in English

 

 

Desired education

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• Associate degree OR Diploma in hospitality & hotel management, OR business management 

• Qualified as a Certified Executive Housekeeper (CEH) or Registered Executive Housekeeper (REH) from organizations such as the International Executive Housekeepers Association

 

 

Desired work experience

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• 3 years minimum work experience within a luxury hotel